Terms & Conditions
These Terms & Conditions (the “Terms”) govern your access to and use of the Sylvo mobile application (the “App”) and the website at sylvo.app (together, the “Services”), provided by NCOM d.o.o., a limited liability company organised under the laws of the Republic of Slovenia (“Sylvo”, “we”, “us”, or “our”).
By creating an account or using the Services, you agree to these Terms and to our Privacy Policy. If you don't agree, please don't use the Services.
1. Eligibility
You must be at least 13 years old (or 16 in jurisdictions where a higher age of consent applies for online services) to use the Services. By using the Services, you represent that you meet this age requirement and have the legal capacity to enter into these Terms.
If you use the Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
2. Your account
You are responsible for keeping your account credentials secure and for all activity under your account. Notify us immediately if you believe your account has been compromised. Don't create more than one account, share your account, or impersonate someone else.
3. License to use the Services
Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to install and use the App on devices you own or control, and to use the website, in each case solely for your personal, non-commercial purposes.
On iOS, your license is also subject to the Apple Media Services Terms & Conditions, including the “Licensed Application End User License Agreement.” In the event of a conflict between these Terms and Apple's terms, Apple's terms prevail with respect to subjects they specifically address.
4. Your content
You retain ownership of the photos, names, notes, locations, and other content you submit to the Services (“User Content”). You are solely responsible for your User Content and the consequences of submitting or publishing it.
By submitting User Content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, reproduce, modify (e.g., resize, compress, tile), display, perform, and distribute your User Content solely for the purpose of operating, improving, and promoting the Services. This license ends when you delete the relevant User Content or your account, except (a) for content that other users have already shared or saved, and (b) where we are required to retain it for legal reasons.
You represent and warrant that:
- you own or have the rights to your User Content and to grant the above license;
- your User Content does not infringe any third-party rights;
- your User Content does not violate these Terms or any applicable law.
5. Acceptable use
You agree not to:
- upload content that is illegal, harassing, defamatory, hateful, sexually explicit, violent, or invasive of privacy;
- impersonate any person, misrepresent your identity, or claim trees you have no real connection to in a way intended to deceive;
- use the Services to spam, scrape, harvest data, or build a competing product;
- upload viruses, malware, or any code intended to disrupt the Services;
- circumvent rate limits, security features, or access controls;
- reverse-engineer, decompile, or disassemble the App, except as expressly permitted by applicable law;
- remove or modify any copyright, trademark, or other proprietary notices.
We may remove content or suspend accounts that violate these rules, with or without notice.
6. The nature of “claiming” a tree
Sylvo lets you give a personal name to a tree and pin it on a community map. This is a symbolic gesture, not a legal one. Claiming a tree on Sylvo:
- does not grant you any ownership, possession, or other property right in the tree or the land it stands on;
- does not grant you any right to harvest, alter, remove, or otherwise interact with the tree;
- does not create any obligation on landowners, municipalities, or other parties.
Always respect the laws of the jurisdiction the tree is in, the property rights of the landowner, and the safety of yourself and others. If you are claiming a tree on private land, get the owner's permission to enter or photograph it.
7. AI-generated content
The Services include AI-powered features such as species identification and Tree Chat. AI outputs are best-effort and may be inaccurate, incomplete, or fabricated. Do not rely on AI outputs for any safety-critical, medical, foraging, allergen, ecological, or legal decision. You are solely responsible for verifying AI suggestions before acting on them.
8. Subscriptions and in-app purchases
If we offer paid features (e.g., a “Pro” subscription), they are billed through Apple's App Store. Subscriptions automatically renew unless you cancel at least 24 hours before the end of the current period. You can manage and cancel subscriptions in iOS Settings → [Your Name] → Subscriptions. We do not handle refunds for App Store purchases — those are processed by Apple under their own policy.
9. Our intellectual property
The Services — including the Sylvo name, logo, app design, written content, illustrations, software, and the “tree-of-pins” mark — are owned by us or our licensors and protected by intellectual-property laws. Nothing in these Terms transfers any of those rights to you. The license in Section 3 is the only right you receive.
10. Third-party services
The Services may link to or integrate with third-party services (e.g., Apple, OpenAI, mapping providers). We are not responsible for the content, terms, or practices of those services. Your use of them is governed by their own agreements.
11. Disclaimer of warranties
The Services are provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, or that the Services will be uninterrupted, error-free, secure, or accurate. Some jurisdictions do not allow the exclusion of certain warranties; in those jurisdictions, the above exclusions apply to the maximum extent permitted by law.
12. Limitation of liability
To the maximum extent permitted by applicable law, Sylvo and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages — including loss of profits, data, goodwill, or other intangible losses — arising from or related to your use of the Services, even if we have been advised of the possibility of such damages.
Our total aggregate liability to you for any claim arising out of or related to these Terms or the Services will not exceed the greater of (a) the amount you paid us in the 12 months before the event giving rise to the claim, or (b) USD 50.
Nothing in these Terms limits liability that cannot be limited by law (for example, liability for gross negligence, willful misconduct, fraud, or for personal injury caused by negligence in some jurisdictions).
13. Indemnification
You agree to defend, indemnify, and hold us harmless from any claim, demand, loss, or expense (including reasonable legal fees) arising from your User Content, your use of the Services, or your violation of these Terms.
14. Termination
You can stop using the Services and delete your account at any time. We may suspend or terminate your access at any time if you violate these Terms or if we discontinue the Services. Sections that by their nature should survive termination — including ownership, license to User Content already shared, disclaimers, limitations of liability, and dispute resolution — will survive.
15. Governing law and disputes
These Terms are governed by the laws of the Republic of Slovenia, without regard to its conflict-of-laws principles. Any dispute arising out of or related to these Terms or the Services will be resolved in the courts of Ljubljana, Slovenia, and you and we consent to the exclusive jurisdiction of those courts.
If you are a consumer in the European Union, nothing in this section deprives you of the protection of mandatory provisions of the law of the country in which you reside.
16. Apple-specific terms (iOS)
If you use the App on an Apple device, you acknowledge that:
- these Terms are between you and us, not Apple;
- Apple is not responsible for the App or its content, maintenance, or support;
- in the event the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the App's purchase price (if any). Apple has no other warranty obligation;
- Apple is not responsible for addressing any claims by you or any third party relating to the App, including product-liability and consumer-protection claims;
- if a third party claims the App infringes their intellectual property, we (not Apple) are responsible for the investigation, defense, settlement, and discharge of any such claim;
- Apple and its subsidiaries are third-party beneficiaries of these Terms and are entitled to enforce them against you.
17. Changes to these Terms
We may update these Terms from time to time. If we make material changes, we will notify you in the App and update the “Last updated” date at the top. Continued use of the Services after the change means you accept the updated Terms. If you don't accept the changes, please stop using the Services.
18. Miscellaneous
- Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and us regarding the Services and supersede any prior agreements.
- Severability. If a provision is held unenforceable, the remaining provisions stay in effect.
- No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
- Assignment. You may not assign these Terms without our written consent. We may assign them as part of a merger, acquisition, or sale of assets.
- Notices. We may give notices to you by email, push notification, or in-App message.
19. Contact us
Questions about these Terms? Email us at hello@sylvo.app.
This document is provided as a starting point and reflects common practice for consumer mobile apps as of mid-2026. It is not legal advice. Please review it carefully — especially the bracketed placeholders, the governing-law clause, the limitation-of-liability cap, and the Apple-specific terms — and have a lawyer adapt it to your specific entity, jurisdiction, business model, and feature set before publishing on the App Store.